Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

From parents/clients:

• Name
   

• Email address
   

• Phone number
   

• Home address
   

• Details about your childcare needs (e.g. number and age of children, schedule)
   

• Emergency contact details
   

From nannies/candidates:

• Name
   

• Email address
   

• Phone number
   

• CV and employment history
   

• Education and qualifications
   

• References
   

• Criminal record checks (e.g., DBS)
   

• Right to work documents
   

• Notes from interviews and trial feedback
   

 

2. How We Collect Information

We collect your information when you:

• Fill in forms on our website or by email
   

• Contact us by phone or in person
   

• Register as a nanny or client
   

• Provide references or background information
   

• Interact with us on social media (optional)
   

 

3. Why We Collect Your Data

We use your personal information to:

• Match families with suitable nannies
   

• Carry out background and reference checks
   

• Communicate with you about placements
   

• Comply with legal and safeguarding requirements
   

• Improve our services
   

 

4. Who We Share Your Information With

We may share relevant personal data with:

• Families seeking childcare (for nanny profiles)
   

• Nannies applying for roles (for family profiles)
   

• Third parties such as background check providers (e.g. DBS)
   

• Law enforcement or government bodies where required by law
   

We never sell your data to third parties.

 

5. How We Store and Protect Your Information

We store your data securely in encrypted systems with password protection. Only authorised staff have access, and all staff are trained in confidentiality and safeguarding.

 

6. How Long We Keep Your Data

We retain your information for:

• Up to 24 months after your last interaction with us
   

• Or longer where required by law or for safeguarding purposes
   

You can request deletion of your data at any time unless we are legally required to retain it.

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   

• Correct any inaccuracies
   

• Request deletion of your data
   

• Object to or restrict certain uses of your data
   

• Withdraw consent where given
   

To make a request, contact us at hello@theyallcare.com.

If you're unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

8. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on our website and/or sent to you via email.

 

Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Olivia Culverhouse
TheyAllCare LTD

+447817380168

hello@theyallcare.com